Return Policy

REFUND AND EXCHANGE POLICIES

The policy described below applies to products purchased directly from BeStableCam. Please keep your original proof of purchase, receipt, or sales order to exercise these policies.

REFUND AND EXCHANGE POLICIES

BeStableCam guarantees that conform to the following conditions, refund and exchange can be requested within 7 working days (the actual date may varies according to local laws and regulations) of the purchasing date (subject to the actual date the product was received).

WHAT IS COVERED BY THESE REFUND AND EXCHANGE POLICIES?

  1. Manufacturing defects;
  2. Product has been damaged in the transit, which was found when being unpacked and checked in the presence of the couriers;
  3. The actual products are not matched with the original descriptions;

WHAT IS NOT COVERED BY THESE REFUND AND EXCHANGE POLICIES?

  1. The damage sustained in transit of the product is not immediately reported ;
  2. The request of refund or exchange is made after 7 working days (the actual date may varies according to local laws and regulations) of purchasing day;
  3. All original accessories are incomplete in the product for refund or exchange, attachments, accessories, specification, and packaging, or appearance damage caused by human cause.
  4. Legal proof of purchase, receipt, or sales order are unable to provide, or have been forged or tampered;
  5. No quality issues in itself were found after the examination from BeStableCam Technical Support;
  6. Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, entry of foreign matters ( water, oil, sand, etc.), improper installation or operation;
  7. Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered;
  8. Failure and damaged caused by force majeure, including fire, flood, earthquake, and lighting strikes.
  9. THE REFUND AND EXCHANGE POLICIES NEED TO KNOW.
  10. For exchanges, only the defective parts will be replaced;
  11. Please contact support@bestablecam.com for more details of refund and exchange process.